Privacy Policy

Last updated: October 20, 2025

At Double Barrel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when:

Creating an account
Making a purchase
Subscribing to newsletters
Contacting customer support
Participating in surveys or promotions

This information may include:

Full name
Email address
Phone number
Shipping and billing addresses
Payment information (processed securely through payment gateways)
Date of birth (optional)
Gender (optional)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address
Browser type and version
Device information (type, operating system)
Pages visited and time spent on each page
Referring website addresses
Clickstream data
Cookies and similar tracking technologies

1.3 Transaction Information

We collect information about your purchases, including:

Products purchased
Order history
Payment method (card details are not stored on our servers)
Transaction amounts and dates
Shipping details and tracking information

2. How We Use Your Information

We use the collected information for the following purposes:

Order Processing: To process and fulfill your orders, send order confirmations, and provide shipping updates
Account Management: To create and manage your account, authenticate users, and provide customer support
Communication: To send transactional emails, newsletters, promotional offers, and important service updates
Personalization: To personalize your shopping experience, recommend products, and display relevant content
Analytics: To analyze website usage, improve our services, and optimize user experience
Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions
Marketing: To conduct market research and send targeted advertising (with your consent where required)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of Cookies We Use:

Essential Cookies: Required for the website to function properly (authentication, shopping cart)
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing activity to show relevant advertisements

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, email service providers, hosting providers)
Business Partners: Trusted partners who assist in marketing and analytics (only with your consent)
Legal Authorities: When required by law or to protect our rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your information and use it only for the specified purposes.

5. Data Security

We implement robust security measures to protect your personal information, including:

SSL/TLS encryption for data transmission
Secure payment processing through PCI-DSS compliant gateways
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Employee training on data protection practices
Regular backups and disaster recovery procedures

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
Maintain accurate business records

When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Opt-Out: Unsubscribe from marketing emails at any time
Data Portability: Request your data in a structured, machine-readable format
Restriction: Request restriction of processing under certain circumstances
Objection: Object to processing of your personal information

To exercise any of these rights, please contact us at privacy@doublebarrel.com. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy or your use of our services shall be subject to the exclusive jurisdiction of the courts located in India. We comply with all applicable Indian data protection laws and regulations, including the Information Technology Act, 2000.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email. The "Last Updated" date at the top of this policy indicates when it was last revised.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer: privacy@doublebarrel.com

Email: support@doublebarrel.com

Phone: +91 (XXX) XXX-XXXX

Address: [Your Business Address]

By using Double Barrel, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.